VoIP: Expectations vs. Reality
VoIP Business Services consists of converged Networks that offer unified communications protocols over an internet network. The voice communication can be done over the internet protocol (IP) or via IP phones. VoIP is a set of software applications that allow a user to make and receive calls over a broadband internet connection. VoIP Business Services provides hosted IP phone services and other advanced features like call recording, conference, video, file sharing and web browsing in one location.
There are several advantages of using VoIP business services.
One is that it allows every business in a particular location to have a single telephone number. Another is that, it allows every business to maximize its communication options by using several phone systems including a landline, mobile phones and internet connection. This makes communication convenient and easy. It also helps a business save on its fixed investment and operational costs.
In most instances, a large corporation has its own IT department and needs to deploy a special system to handle its business needs. Large companies usually maintain several systems like the voicemail, electronic messaging (voicemail), auto attendant, web presence and email management. It can take up to 10 employees to deploy a complete VoIP business services and it costs up to millions of dollars. Large corporations can reduce their investment by choosing hosted VoIP over a traditional VoIP phone system.
Hosted calls allow businesses to reduce the expense and maintenance costs associated with phone lines. A small business can also enjoy many advantages. The main advantage is that calls made from a hosted VoIP system can be placed and received by any Internet-connected computer. This means that clients can view a caller’s location through a map with street-level data.
Small businesses that have VoIP technology installed can also benefit from hosted VoIP call systems. This can allow clients to reduce capital expenditures as the overhead associated with phone systems is reduced. This is because VoIP technology does not require additional equipment, additional wiring or extensive back-haul. Another advantage is that businesses can easily monitor all call records from a centralized location.
Another option for small businesses is to use a cloud hosting service.
With cloud-based VoIP business phone services, hosted voice communication is possible. Cloud hosting allows communications providers to offer hosted telephony solutions without the need for custom software. An IP-based system can be provisioned using a web browser. This provides a highly scalable, flexible and cost-effective solution that integrates with other business communication tools such as email, call processing applications, etc.
Some IP-based VoIP phone systems run on proprietary software, while others are based on IaaS (Internet-based application service) models. Examples of traditional IP telephone services are DSL, ISDN and cable modem connections. Businesses can also choose a hybrid model which combines some aspects of traditional phone services and VoIP technology. VoIP phones generally require fewer lines and a high-speed internet connection. These phones work through an analog telephone adapter (ATA), which is similar to a phone adapter except that it is not internally part of the telephone system. Modern ATA models incorporate Digital Phone grade transceivers (DSPs) and Digital Phone Network (DNC).
- VoIP solutions also provide organizations with automated call management features.
- Organizations can set up automation features that automatically route calls to employees, answer calls, manage voicemail and take calls live.
- Organizations can analyze call records to identify important messages and follow up with employees through electronic voice diaries or email.
- These features make it easy for businesses to manage their call histories and workflow.
- A business VoIP system not only improves productivity and efficiency, it also reduces operational costs.